Privacy Policy

At Done With Dirt LTD, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services.

1. Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Name, phone number, email address.
• Home Address: Required for service appointments.
• Payment Information: Processed securely via third-party payment providers; we do not store credit/debit card details.
• Service Details: Information related to your cleaning service requests.
• Communication Records: Emails, messages, or phone call logs for customer service purposes.

2. How We Use Your Information

We use your personal information to:

• Schedule and provide our cleaning services.
• Communicate with you regarding bookings, inquiries, or service updates.
• Process payments and invoices securely.
• Improve our services and customer experience.
• Comply with legal or regulatory obligations.

3. Data Protection & Security

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure storage of personal information.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share necessary details with:

• Service Providers: Third-party vendors who assist in payment processing, scheduling, or IT support.
• Legal Authorities: If required by law, to comply with legal processes or protect our rights and customers.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill legal obligations. Once no longer needed, we securely delete or anonymise the data.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Correct any inaccurate or outdated information.
• Request deletion of your data (subject to legal obligations).
• Opt-out of marketing communications at any time.

7. Cookies & Website Tracking

Our website may use cookies to improve your browsing experience. You can modify your cookie settings in your browser preferences.

8. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 Email: info@done-with-dirt.co.uk
📞 Phone: 07954 177403
📍 Address: 162 Henley Road, IP1 4NT

By using our services, you agree to the terms outlined in this Privacy Policy.